Frequently Asked Questions about Crypto12

You can open a Crypto12 account by registering through the mobile app or by selecting the “Register” option on the Crypto12 website. During registration, you can schedule an appointment for mandatory identity verification.

Individual clients need a valid identification document (ID card or passport) to verify their Crypto12 account and, depending on their residency status, proof of address. Legal entities can obtain all required information by email at [email protected].

Identity verification is currently performed in person at the Crypto12 office in Brankov Business Center . Our team reviews your documentation and guides you through the entire process in accordance with customer identification and anti-money laundering regulations. Online identity verification will also be available soon.

Crypto12 account approval usually takes one business day after identity verification has been completed and all required documentation has been submitted. The client is notified once the account has been approved.

Yes. Foreign nationals can also open a Crypto12 account.

In the Crypto12 app, select a cryptocurrency, enter the amount you want to buy and confirm the purchase. Before buying, you need to verify your account and deposit funds.

In the Crypto12 app, select the cryptocurrency and amount you want to sell, review the offer and confirm the sale. Your account must be verified before selling.

The Crypto12 app currently supports BTC, ETH, USDT, USDC, XRP, SOL, ADA, DOGE, LTC, AVAX, LINK, DOT, POL, XLM, TRX, TON and PAXG. The list of supported cryptocurrencies continues to expand, so always check the app for the latest availability.

Yes. In the Crypto12 app, you can directly exchange one supported digital asset for another. The fee for exchanging one digital asset for another is 0.7%.

Yes. The Crypto12 app is designed for users who are buying or selling cryptocurrencies for the first time as well. The interface is straightforward, and our customer support team can guide you through the process.

Funds can only be deposited to Crypto12 via bank transfer, according to the payment instructions provided. Residents deposit Serbian dinars, while the currency available to non-residents depends on whether their bank account is held in Serbia or abroad.

Funds from a Crypto12 account can only be withdrawn to a bank account held in the client’s name. The withdrawal currency depends on whether the bank account is held in Serbia or abroad. The fee for withdrawing fiat funds is 0.1% of the withdrawal amount, with a minimum fee of RSD 33.

Yes. You can send supported cryptocurrencies from an external wallet to Crypto12. Before sending, always verify the cryptocurrency, blockchain network and receiving address, as an incorrectly sent blockchain transaction cannot be reversed.

Yes. You can transfer supported digital assets from Crypto12 to a compatible external wallet. The Crypto12 digital asset withdrawal fee is 0.1%, plus an additional network or blockchain fee. The network fee depends on the blockchain network used for the transfer. Before confirming, check both the address and the selected network.

Processing time depends on the type of transaction, banking system and blockchain network. Bank deposits and withdrawals depend on the bank’s processing time, while cryptocurrency transfer speed depends on the selected network.

For individual clients, the promotional Crypto12 fee for buying and selling cryptocurrencies through the app is 0.95% for the first EUR 10,000 of monthly exchange volume. After that, the applicable fee schedule applies. For legal entities, the buy and sell fee is 2.4%.

On the Fees page, you can select your client profile, transaction type and amount to see an estimate of the applicable Crypto12 fees. The calculator covers buying, selling, exchanging digital assets, withdrawing fiat funds and withdrawing digital assets to an external wallet.

For legal entities, the fee for buying and selling digital assets is 2.4%. The legal entity verification fee is RSD 12,000. Other applicable fees are available on the Fees page and in the current Crypto12 fee schedules.

Crypto12 does not charge fees or costs other than those listed in the current fee schedule. When transferring digital assets, the user also bears blockchain network costs, whose amount depends on the network used for the transfer.

A network or blockchain fee is a cost charged when digital assets are transferred over a blockchain network. It is calculated separately from the Crypto12 fee, and its amount depends on the network used for the transfer. Therefore, there is no single fixed network fee for every withdrawal.

No. Depositing fiat funds and digital assets to a Crypto12 account is free of Crypto12 fees. When sending digital assets from an external wallet, make sure the selected digital asset, blockchain network and receiving address are supported.

There is no minimum amount for depositing fiat funds to your Crypto12 account. Users can deposit an amount of their choice via their bank account.

The minimum purchase amount depends on the selected cryptocurrency and is displayed in the Crypto12 app.

No. There are no general daily or monthly limits and no limit on the number of transactions. For individual clients, the only restriction is that a single transaction through the Crypto12 app must be below EUR 10,000.

You can download the Crypto12 app for free from Google Play and the App Store. The app is available for Android and iOS devices.

You can set a new password by selecting the password recovery option on the login screen. Follow the instructions sent to the email address associated with your account. If you no longer have access to that email address, contact Crypto12 support.

Crypto12 customer support is available in Serbian, English and Russian. You can receive support in the language that suits you best.

Yes. Crypto12 provides personalised support from registration and account verification through to the first transaction. Our team guides users through the necessary steps and helps resolve any questions.

Yes. Crypto12 is a regulated cryptocurrency exchange operated by Vescon d.o.o., a licensed provider of services related to digital assets. Vescon d.o.o. holds licences issued by the National Bank of Serbia and the Securities Commission of the Republic of Serbia.

Vescon d.o.o. holds licences issued by the National Bank of Serbia for services related to virtual currencies and by the Securities Commission of the Republic of Serbia for services related to digital tokens. You can verify the licences in the official National Bank of Serbia register and the Securities Commission register of digital-token service providers.

Yes. Services for buying, selling and exchanging cryptocurrencies are legal in Serbia and are regulated by the Digital Assets Act. A licensed provider operates within the domestic regulatory framework and under the supervision of the competent institutions.

Crypto12 client funds are kept separate from the funds of Vescon d.o.o. Crypto12 first purchases digital assets using its own funds and then charges the client for the transaction.

The key difference is regulatory status: Crypto12 is a domestically regulated cryptocurrency exchange with licences from the National Bank of Serbia and the Securities Commission of the Republic of Serbia, while no foreign provider of digital-asset services holds a Serbian licence. The fact that a foreign crypto platform is accessible to users in Serbia does not mean that it operates under a licence issued by Serbian regulatory authorities.