{"id":9534,"date":"2026-08-06T12:45:41","date_gmt":"2026-08-06T12:45:41","guid":{"rendered":"https:\/\/crypto12.com\/?page_id=9534"},"modified":"2026-08-12T13:16:30","modified_gmt":"2026-08-12T13:16:30","slug":"faq","status":"publish","type":"page","link":"https:\/\/crypto12.com\/en\/faq\/","title":{"rendered":"Frequently Asked Questions about Crypto12"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><h3>How can we help you?<\/h3><\/p>\n\n\n\n<section class=\"c12-faq\" aria-label=\"Frequently Asked Questions about Crypto12\">\n\n  <div class=\"wp-block-columns faq-navigation c12-faq__grid\" id=\"c12-faq-cards\">\n      <button class=\"c12-faq__card wp-block-column\" data-target=\"sec-nalog\">\n        <h3>Account Opening and Verification<\/h3>\n      <\/button>\n\n      <button class=\"c12-faq__card wp-block-column\" data-target=\"sec-kupovina\">\n        <h3>Buying and Selling Cryptocurrencies<\/h3>\n      <\/button>\n\n      <button class=\"c12-faq__card wp-block-column\" data-target=\"sec-transferi\">\n        <h3>Deposits, Withdrawals and Crypto Transfers<\/h3>\n      <\/button>\n\n      <button class=\"c12-faq__card wp-block-column\" data-target=\"sec-naknade\">\n        <h3>Fees and Limits<\/h3>\n      <\/button>\n\n      <button class=\"c12-faq__card wp-block-column\" data-target=\"sec-aplikacija\">\n        <h3>App and Support<\/h3>\n      <\/button>\n\n      <button class=\"c12-faq__card wp-block-column\" data-target=\"sec-sigurnost\">\n        <h3>Security, Licenses and Regulation<\/h3>\n      <\/button>\n  <\/div>\n\n  <div class=\"c12-faq__section\" id=\"sec-nalog\">\n    <div class=\"c12-faq__section-head\">\n <div class=\"c12-faq__section-cta\">\n  <div class=\"c12-faq__section-cta-copy\">\n    <h2 class=\"c12-faq__section-title\">Account Opening and Verification<\/h2>\n\n    <p class=\"c12-faq__section-desc\">\n      Everything you need to know about registration, identification and Crypto12 account approval.\n    <\/p>\n  <\/div>\n\n  <a class=\"c12-faq__register-button\" href=\"https:\/\/crypto12.onelink.me\/tQiG\/website_registration_eng\" target=\"_blank\" rel=\"noopener noreferrer\" aria-label=\"Register a Crypto12 account\">\n    Register\n  <\/a>\n<\/div>\n\n\n    <details class=\"c12-faq__item\" open>\n      <summary>\n        <span>How do I open a Crypto12 account?<\/span>\n        <svg class=\"c12-faq__chevron\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n      <\/summary>\n      <div class=\"c12-faq__answer\">\n        You can open a Crypto12 account by registering through the <a href=\"https:\/\/qrco.de\/bgNjG8\" target=\"_blank\" rel=\"noopener noreferrer\">mobile app<\/a> or by selecting the <a href=\"https:\/\/crypto12.onelink.me\/tQiG\/website_registration_eng\" target=\"_blank\" rel=\"noopener noreferrer\">\u201cRegister\u201d<\/a> option on the <a href=\"https:\/\/www.crypto12.com\" target=\"_blank\">Crypto12 website<\/a>. During registration, you schedule an <a href=\"https:\/\/calendly.com\/compliance-crypto12\/sastanak-za-verifikaciju-crypto12-naloga\" target=\"_blank\" rel=\"noopener noreferrer\">appointment<\/a> for mandatory identity verification.\n      <\/div>\n    <\/details>\n\n    <details class=\"c12-faq__item\">\n      <summary>\n        <span>Which documents and information are required for account verification?<\/span>\n        <svg class=\"c12-faq__chevron\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n      <\/summary>\n      <div class=\"c12-faq__answer\">\n       To verify a Crypto12 account, individuals need a valid identification document (ID card or passport), and depending on their residency status, proof of address may also be required. Legal entities can obtain all necessary information by email at <a href=\"mailto:business@crypto12.com\">business@crypto12.com<\/a>.\n      <\/div>\n    <\/details>\n\n    <details class=\"c12-faq__item\">\n      <summary>\n        <span>What does the identity verification process look like?<\/span>\n        <svg class=\"c12-faq__chevron\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n      <\/summary>\n      <div class=\"c12-faq__answer\">\n        Identity verification is completed in person at the Crypto12 office in <a href=\"https:\/\/www.google.com\/maps\/place\/Crypto12+-+Kripto+menja%C4%8Dnica\/@44.814653,20.4541091,17z\/data=!3m1!4b1!4m6!3m5!1s0x475a6ffd1823cdf9:0x276d49e70a84ce03!8m2!3d44.8146492!4d20.4566894!16s%2Fg%2F11txp16dmw?entry=ttu&#038;g_ep=EgoyMDI2MDgwNS4xIKXMDSoASAFQAw%3D%3D\" target=\"_blank\" rel=\"noopener\">Brankov Business Center<\/a>. Our team reviews the documentation and guides you through the entire process in accordance with customer identification and anti-money laundering regulations. Online identity verification will also be available soon.\n      <\/div>\n    <\/details>\n\n    <details class=\"c12-faq__item\">\n      <summary>\n        <span>How long does it take to open and approve a Crypto12 account?<\/span>\n        <svg class=\"c12-faq__chevron\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n      <\/summary>\n      <div class=\"c12-faq__answer\">\n        Crypto12 account approval usually takes one business day after identity verification has been completed and all required documentation has been submitted. The user is notified once the account has been approved.\n      <\/div>\n    <\/details>\n\n    <details class=\"c12-faq__item\">\n      <summary>\n        <span>Can foreign nationals open a Crypto12 account?<\/span>\n        <svg class=\"c12-faq__chevron\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n      <\/summary>\n      <div class=\"c12-faq__answer\">\n        Yes, foreign nationals can also open a Crypto12 account.\n      <\/div>\n    <\/details>\n  <\/div>\n\n<section class=\"c12-faq-cta\" aria-labelledby=\"c12-faq-cta-title\">\n  <div class=\"c12-faq-cta__copy\">\n    <h3 id=\"c12-faq-cta-title\" class=\"c12-faq-cta__title\">\n      Need help opening your account?\n    <\/h3>\n\n    <p class=\"c12-faq-cta__text\">\n      Contact us or schedule a verification appointment.\n    <\/p>\n  <\/div>\n\n  <div class=\"c12-faq-cta__buttons\">\n    <a class=\"c12-faq-cta__button c12-faq-cta__button--whatsapp\" href=\"https:\/\/wa.me\/381691212031\" target=\"_blank\" rel=\"noopener noreferrer\" aria-label=\"Contact Crypto12 via WhatsApp\">\n      WhatsApp\n    <\/a>\n\n    <a class=\"c12-faq-cta__button c12-faq-cta__button--booking\" href=\"https:\/\/calendly.com\/compliance-crypto12\/sastanak-za-verifikaciju-crypto12-naloga\" target=\"_blank\" rel=\"noopener noreferrer\" aria-label=\"Schedule an appointment for Crypto12 account verification\">\n      Schedule an appointment\n    <\/a>\n  <\/div>\n<\/section>\n\n<style>\n.c12-faq-cta {\n  display: flex;\n  align-items: center;\n  justify-content: space-between;\n  gap: 32px;\n  margin: 0 0 30px;\n  padding: 30px 26px;\n  font-family: inherit;\n  background: transparent;\n  border-top: 1px solid rgba(255, 255, 255, 0.16);\n  border-bottom: 1px solid rgba(255, 255, 255, 0.16);\n}\n\n.c12-faq-cta__copy {\n  flex: 1;\n  min-width: 0;\n}\n\n.c12-faq-cta__title {\n  margin: 0 0 6px !important;\n  color: #ffffff !important;\n  font-family: inherit !important;\n  font-size: 21px;\n  font-weight: 700;\n  line-height: 1.35;\n}\n\n.c12-faq-cta__text {\n  margin: 0 !important;\n  color: rgba(255, 255, 255, 0.72) !important;\n  font-family: inherit !important;\n  font-size: 16px;\n  font-weight: 500;\n  line-height: 1.55;\n}\n\n.c12-faq-cta__buttons {\n  display: flex;\n  align-items: center;\n  gap: 10px;\n  flex-shrink: 0;\n}\n\n.c12-faq-cta__button {\n  display: inline-flex !important;\n  align-items: center;\n  justify-content: center;\n  min-height: 46px;\n  padding: 11px 24px;\n  box-sizing: border-box;\n  border: none !important;\n  border-radius: 999px !important;\n  color: #ffffff !important;\n  font-family: inherit !important;\n  font-size: 15px;\n  font-weight: 700;\n  line-height: 1;\n  text-decoration: none !important;\n  white-space: nowrap;\n  cursor: pointer;\n  position: relative;\n  top: 0;\n  transition:\n    top 0.2s ease,\n    box-shadow 0.2s ease,\n    background-color 0.2s ease !important;\n}\n\n.c12-faq-cta__button--whatsapp {\n  background-color: #00a884 !important;\n  box-shadow: 0 4px 14px rgba(0, 168, 132, 0.22);\n}\n\n.c12-faq-cta__button--booking {\n  background-color: #247f92 !important;\n  box-shadow: 0 4px 14px rgba(36, 127, 146, 0.30);\n}\n\n.c12-faq-cta__button--whatsapp:hover {\n  top: -3px;\n  color: #ffffff !important;\n  background-color: #00bd95 !important;\n  box-shadow: 0 8px 20px rgba(0, 168, 132, 0.35);\n}\n\n.c12-faq-cta__button--booking:hover {\n  top: -3px;\n  color: #ffffff !important;\n  background-color: #3195aa !important;\n  box-shadow: 0 8px 20px rgba(36, 127, 146, 0.40);\n}\n\n.c12-faq-cta__button:active {\n  top: 0;\n  box-shadow: 0 3px 9px rgba(0, 0, 0, 0.20);\n}\n\n.c12-faq-cta__button:focus-visible {\n  outline: 3px solid rgba(89, 185, 223, 0.55) !important;\n  outline-offset: 3px;\n}\n\n@media (max-width: 780px) {\n  .c12-faq-cta {\n    flex-direction: column;\n    align-items: flex-start;\n    gap: 20px;\n    padding: 28px 0;\n  }\n\n  .c12-faq-cta__buttons {\n    width: 100%;\n  }\n\n  .c12-faq-cta__button {\n    flex: 1;\n  }\n}\n\n@media (max-width: 520px) {\n  .c12-faq-cta__buttons {\n    flex-direction: column;\n  }\n\n  .c12-faq-cta__button {\n    width: 100%;\n  }\n}\n<\/style>\n\n  <div class=\"c12-faq__section\" id=\"sec-kupovina\">\n    <h2 class=\"c12-faq__section-title\">Buying and Selling Cryptocurrencies<\/h2>\n    <p class=\"c12-faq__section-desc\">Learn how buying, selling and exchanging cryptocurrencies works through the Crypto12 app.<\/p>\n\n    <details class=\"c12-faq__item\">\n      <summary>\n        <span>How do I buy cryptocurrencies through the Crypto12 app?<\/span>\n        <svg class=\"c12-faq__chevron\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n      <\/summary>\n      <div class=\"c12-faq__answer\">\n        In the <a href=\"https:\/\/qrco.de\/bgNjG8\" target=\"_blank\" rel=\"noopener\">Crypto12 app<\/a>, select the cryptocurrency, enter the amount you want to purchase and confirm the transaction. Before making a purchase, you need to verify your account and deposit funds.\n      <\/div>\n    <\/details>\n\n    <details class=\"c12-faq__item\">\n      <summary>\n        <span>How do I sell cryptocurrencies through the Crypto12 app?<\/span>\n        <svg class=\"c12-faq__chevron\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n      <\/summary>\n      <div class=\"c12-faq__answer\">\n        In the Crypto12 app, select the cryptocurrency and the amount you want to sell, review the offer and confirm the sale. Your account must be verified before you can sell cryptocurrencies.\n      <\/div>\n    <\/details>\n\n    <details class=\"c12-faq__item\">\n      <summary>\n        <span>Which cryptocurrencies can I buy and sell on the Crypto12 platform?<\/span>\n        <svg class=\"c12-faq__chevron\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n      <\/summary>\n      <div class=\"c12-faq__answer\">\n        The Crypto12 app currently supports BTC, ETH, USDT, USDC, XRP, SOL, ADA, DOGE, LTC, AVAX, LINK, DOT, POL, XLM, TRX, TON and PAXG. The list of supported cryptocurrencies continues to expand, so always check the app for the latest available assets.\n      <\/div>\n    <\/details>\n\n    <details class=\"c12-faq__item\">\n      <summary>\n        <span>Can I directly exchange one cryptocurrency for another?<\/span>\n        <svg class=\"c12-faq__chevron\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n      <\/summary>\n      <div class=\"c12-faq__answer\">\n        Yes, you can directly exchange supported cryptocurrencies in the Crypto12 app. Exchange availability depends on the currently available crypto pairs, and the applicable terms are displayed before you confirm the transaction.\n      <\/div>\n    <\/details>\n\n    <details class=\"c12-faq__item\">\n      <summary>\n        <span>Can I buy and sell cryptocurrencies without any previous experience?<\/span>\n        <svg class=\"c12-faq__chevron\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n      <\/summary>\n      <div class=\"c12-faq__answer\">\n        Yes, the Crypto12 app is designed for users who are buying or selling cryptocurrencies for the first time as well. The interface is simple, and customer support can guide you through the entire process.\n      <\/div>\n    <\/details>\n  <\/div>\n\n  <div class=\"c12-faq__section\" id=\"sec-transferi\">\n    <h2 class=\"c12-faq__section-title\">Deposits, Withdrawals and Crypto Transfers<\/h2>\n    <p class=\"c12-faq__section-desc\">Practical information about depositing funds, withdrawing money to a bank account and transferring digital assets.<\/p>\n\n    <details class=\"c12-faq__item\">\n      <summary>\n        <span>How do I deposit Serbian dinars or euros into my Crypto12 account?<\/span>\n        <svg class=\"c12-faq__chevron\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n      <\/summary>\n      <div class=\"c12-faq__answer\">\n        Funds can be deposited into Crypto12 exclusively via bank transfer, according to the provided payment instructions. Residents deposit Serbian dinars, while the currency available to non-residents depends on whether their bank account is held in Serbia or abroad.\n      <\/div>\n    <\/details>\n\n    <details class=\"c12-faq__item\">\n      <summary>\n        <span>How do I withdraw funds from my Crypto12 account to my bank account?<\/span>\n        <svg class=\"c12-faq__chevron\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n      <\/summary>\n      <div class=\"c12-faq__answer\">\n        Funds from a Crypto12 account can only be withdrawn to a bank account held in the client&#8217;s name. The withdrawal currency depends on whether the bank account is held in Serbia or abroad.\n      <\/div>\n    <\/details>\n\n    <details class=\"c12-faq__item\">\n      <summary>\n        <span>Can I send cryptocurrencies from an external wallet to Crypto12?<\/span>\n        <svg class=\"c12-faq__chevron\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n      <\/summary>\n      <div class=\"c12-faq__answer\">\n        Yes, you can send supported cryptocurrencies from an external wallet to Crypto12. Before sending, always check the cryptocurrency, blockchain network and receiving address, as an incorrectly sent transaction cannot be reversed.\n      <\/div>\n    <\/details>\n\n    <details class=\"c12-faq__item\">\n      <summary>\n        <span>Can I transfer cryptocurrencies from my Crypto12 account to an external wallet?<\/span>\n        <svg class=\"c12-faq__chevron\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n      <\/summary>\n      <div class=\"c12-faq__answer\">\n        Yes, you can transfer supported cryptocurrencies from your Crypto12 account to a compatible external wallet. Check the address and blockchain network before confirming the transfer.\n      <\/div>\n    <\/details>\n\n    <details class=\"c12-faq__item\">\n      <summary>\n        <span>How long do deposits, withdrawals and cryptocurrency transfers take?<\/span>\n        <svg class=\"c12-faq__chevron\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n      <\/summary>\n      <div class=\"c12-faq__answer\">\n        Processing time depends on the type of transaction, the banking system and the blockchain network. Bank deposits and withdrawals depend on bank processing times, while the speed of crypto transfers depends on the selected network.\n      <\/div>\n    <\/details>\n  <\/div>\n\n  <div class=\"c12-faq__section\" id=\"sec-naknade\">\n    <h2 class=\"c12-faq__section-title\">Fees and Limits<\/h2>\n    <p class=\"c12-faq__section-desc\">Learn how fees are calculated and which minimum amounts or limits may apply.<\/p>\n\n    <details class=\"c12-faq__item\">\n      <summary>\n        <span>What is the Crypto12 fee for buying and selling cryptocurrencies?<\/span>\n        <svg class=\"c12-faq__chevron\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n      <\/summary>\n      <div class=\"c12-faq__answer\">\n        During the current promotion, the Crypto12 fee for individual clients is 0.95% for transactions made through the app, up to a total monthly turnover of EUR 10,000. The number of transactions is unlimited, while each individual transaction must be below EUR 10,000. Once the monthly amount is reached, the fee is applied in accordance with the current fee schedule. Individual terms are available through the OTC team for transactions of EUR 10,000 or more.\n      <\/div>\n    <\/details>\n\n    <details class=\"c12-faq__item\">\n      <summary>\n        <span>Does Crypto12 have hidden costs, spreads or additional fees?<\/span>\n        <svg class=\"c12-faq__chevron\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n      <\/summary>\n      <div class=\"c12-faq__answer\">\n        No, Crypto12 has no hidden costs, currency spreads or undisclosed fees. A separate network fee may apply when sending cryptocurrencies, and this fee belongs to the blockchain network.\n      <\/div>\n    <\/details>\n\n    <details class=\"c12-faq__item\">\n      <summary>\n        <span>Is there a minimum amount for depositing funds?<\/span>\n        <svg class=\"c12-faq__chevron\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n      <\/summary>\n      <div class=\"c12-faq__answer\">\n        There is no minimum amount for depositing fiat funds into the Crypto12 app. Users can deposit an amount of their choice from their bank account.\n      <\/div>\n    <\/details>\n\n    <details class=\"c12-faq__item\">\n      <summary>\n        <span>What is the minimum amount for buying cryptocurrency?<\/span>\n        <svg class=\"c12-faq__chevron\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n      <\/summary>\n      <div class=\"c12-faq__answer\">\n        The minimum purchase amount depends on the selected cryptocurrency and is displayed in the Crypto12 app.\n      <\/div>\n    <\/details>\n\n    <details class=\"c12-faq__item\">\n      <summary>\n        <span>Are there daily or monthly limits for deposits, withdrawals and trading?<\/span>\n        <svg class=\"c12-faq__chevron\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n      <\/summary>\n      <div class=\"c12-faq__answer\">\n        No, there are no daily or monthly limits and no limit on the number of transactions. For individual clients, the only restriction is that each transaction made through the Crypto12 app must be below EUR 10,000.\n      <\/div>\n    <\/details>\n  <\/div>\n\n  <div class=\"c12-faq__section\" id=\"sec-aplikacija\">\n    <h2 class=\"c12-faq__section-title\">App and Support<\/h2>\n    <p class=\"c12-faq__section-desc\">Information about downloading the app, accessing your account and contacting the Crypto12 team.<\/p>\n\n    <details class=\"c12-faq__item\">\n      <summary>\n        <span>Where can I download the Crypto12 app?<\/span>\n        <svg class=\"c12-faq__chevron\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n      <\/summary>\n      <div class=\"c12-faq__answer\">\n        You can download the Crypto12 app free of charge from <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.crypto12.mobile&#038;hl=en\" target=\"_blank\" rel=\"noopener\">Google Play<\/a> and the <a href=\"https:\/\/apps.apple.com\/rs\/app\/crypto12\/id6736382417\" target=\"_blank\" rel=\"noopener\">App Store<\/a>. The app is available for Android and iOS devices.\n      <\/div>\n    <\/details>\n\n    <details class=\"c12-faq__item\">\n      <summary>\n        <span>How do I log in to the app if I have forgotten my password?<\/span>\n        <svg class=\"c12-faq__chevron\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n      <\/summary>\n      <div class=\"c12-faq__answer\">\n        You can set a new password by selecting the password recovery option on the login screen. Follow the instructions sent to the email address linked to your account. If you no longer have access to that address, contact Crypto12 support.\n      <\/div>\n    <\/details>\n\n    <details class=\"c12-faq__item\">\n      <summary>\n        <span>In which languages is Crypto12 customer support available?<\/span>\n        <svg class=\"c12-faq__chevron\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n      <\/summary>\n      <div class=\"c12-faq__answer\">\n        Crypto12 customer support is available in Serbian, English and Russian. You can receive support in the language that suits you best.\n      <\/div>\n    <\/details>\n\n    <details class=\"c12-faq__item\">\n      <summary>\n        <span>Can I get help with registration and my first transaction?<\/span>\n        <svg class=\"c12-faq__chevron\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n      <\/summary>\n      <div class=\"c12-faq__answer\">\n        Yes, Crypto12 provides personalized support from registration and account verification through to your first transaction. Our team guides users through the necessary steps and provides assistance whenever something is unclear.\n      <\/div>\n    <\/details>\n  <\/div>\n\n\n<section class=\"c12-faq-cta\" aria-labelledby=\"c12-faq-contact-title\">\n  <div class=\"c12-faq-cta__copy\">\n    <h3 id=\"c12-faq-contact-title\" class=\"c12-faq-cta__title\">\n      WE&#8217;RE HERE FOR YOU\n    <\/h3>\n\n    <p class=\"c12-faq-cta__text\">\n      At every step in the world of cryptocurrencies, our team is here to help.\n    <\/p>\n  <\/div>\n\n  <div class=\"c12-faq-cta__buttons\">\n    <a class=\"c12-faq-cta__button c12-faq-cta__button--whatsapp\" href=\"https:\/\/wa.me\/381691212031\" target=\"_blank\" rel=\"noopener noreferrer\">\n      WhatsApp\n    <\/a>\n\n    <a class=\"c12-faq-cta__button c12-faq-cta__button--booking\"\n       href=\"tel:+381112121212\">\n      Call us\n    <\/a>\n\n    <a class=\"c12-faq-cta__button c12-faq-cta__button--booking\"\n       href=\"mailto:support@crypto12.com\">\n      Send an email\n    <\/a>\n  <\/div>\n<\/section>\n\n\n  <div class=\"c12-faq__section\" id=\"sec-sigurnost\">\n    <h2 class=\"c12-faq__section-title\">Security, Licenses and Regulation<\/h2>\n    <p class=\"c12-faq__section-desc\">Learn who regulates Crypto12 and how users&#8217; funds are protected.<\/p>\n\n    <details class=\"c12-faq__item\">\n      <summary>\n        <span>Is Crypto12 a regulated cryptocurrency exchange?<\/span>\n        <svg class=\"c12-faq__chevron\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n      <\/summary>\n      <div class=\"c12-faq__answer\">\n        Yes, Crypto12 is a regulated cryptocurrency exchange operated by Vescon d.o.o., a licensed digital asset service provider. Vescon d.o.o. holds licenses issued by the National Bank of Serbia and the Securities Commission.\n      <\/div>\n    <\/details>\n\n    <details class=\"c12-faq__item\">\n      <summary>\n        <span>Which licenses does Crypto12 hold and where can I verify them?<\/span>\n        <svg class=\"c12-faq__chevron\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n      <\/summary>\n      <div class=\"c12-faq__answer\">\n        Vescon d.o.o. holds licenses issued by the <a href=\"https:\/\/www.nbs.rs\/sr_RS\/indeks\/\" target=\"_blank\" rel=\"noopener\">National Bank of Serbia<\/a> for services related to virtual currencies and by the <a href=\"https:\/\/www.sec.gov.rs\/index.php\/sr\/\" target=\"_blank\" rel=\"noopener\">Securities Commission<\/a> for services related to digital tokens. You can verify the licenses in the official <a href=\"https:\/\/nbs.rs\/sr\/ciljevi-i-funkcije\/nadzor-nad-finansijskim-institucijama\/digital-imo\/reg_di\/reg_di_v\/index.html\" target=\"_blank\" rel=\"noopener\">National Bank of Serbia register<\/a> and the <a href=\"https:\/\/www.sec.gov.rs\/index.php\/sr\/%D1%81%D0%BB%D1%83%D0%B6%D0%B1%D0%B5%D0%BD%D0%B8-%D1%80%D0%B5%D0%B3%D0%B8%D1%81%D1%82%D1%80%D0%B8\/%D1%80%D0%B5%D0%B3%D0%B8%D1%81%D1%82%D0%B0%D1%80-%D0%BF%D1%80%D1%83%D0%B6%D0%B0%D0%BB%D0%B0%D1%86%D0%B0-%D1%83%D1%81%D0%BB%D1%83%D0%B3%D0%B0-%D0%BF%D0%BE%D0%B2%D0%B5%D0%B7%D0%B0%D0%BD%D0%B8%D1%85-%D1%81-%D0%B4%D0%B8%D0%B3%D0%B8%D1%82%D0%B0%D0%BB%D0%BD%D0%B8%D0%BC-%D1%82%D0%BE%D0%BA%D0%B5%D0%BD%D0%B8%D0%BC%D0%B0\" target=\"_blank\" rel=\"noopener\">Securities Commission register<\/a>.\n      <\/div>\n    <\/details>\n\n    <details class=\"c12-faq__item\">\n      <summary>\n        <span>Is buying and selling cryptocurrencies legal in Serbia, and why is it important to use a licensed provider?<\/span>\n        <svg class=\"c12-faq__chevron\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n      <\/summary>\n      <div class=\"c12-faq__answer\">\n        Yes, cryptocurrency buying, selling and exchange services are legal in Serbia and regulated by the <a href=\"https:\/\/www.paragraf.rs\/propisi\/zakon-o-digitalnoj-imovini.html\" target=\"_blank\" rel=\"noopener\">Law on Digital Assets<\/a>. A licensed provider operates within the domestic regulatory framework and under the supervision of the relevant authorities.\n      <\/div>\n    <\/details>\n\n    <details class=\"c12-faq__item\">\n      <summary>\n        <span>How are users&#8217; funds protected on the Crypto12 platform?<\/span>\n        <svg class=\"c12-faq__chevron\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n      <\/summary>\n      <div class=\"c12-faq__answer\">\n        Crypto12 users&#8217; funds are segregated from the funds of Vescon d.o.o. Crypto12 first purchases digital assets using its own funds and only then charges the user for the transaction.\n      <\/div>\n    <\/details>\n\n    <details class=\"c12-faq__item\">\n      <summary>\n        <span>What is the difference between Crypto12 and foreign crypto platforms available to users in Serbia?<\/span>\n        <svg class=\"c12-faq__chevron\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n      <\/summary>\n      <div class=\"c12-faq__answer\">\n        The key difference is regulatory status: Crypto12 is a locally regulated cryptocurrency exchange licensed by the National Bank of Serbia and the Securities Commission, while no foreign digital asset service provider holds a Serbian license. The fact that a foreign crypto platform is accessible to users in Serbia does not mean that it operates under a license issued by Serbian regulatory authorities.\n      <\/div>\n    <\/details>\n  <\/div>\n\n<\/section>\n\n<script>\n(function () {\n  const cards = document.querySelectorAll('.c12-faq__card');\n  const sections = document.querySelectorAll('.c12-faq__section');\n\n  cards.forEach(card => {\n    card.addEventListener('click', () => {\n      const targetId = card.getAttribute('data-target');\n      const target = document.getElementById(targetId);\n      if (!target) return;\n      target.scrollIntoView({ behavior: 'smooth', block: 'start' });\n      const firstItem = target.querySelector('details.c12-faq__item');\n      if (firstItem) firstItem.open = true;\n    });\n  });\n\n  const map = {};\n  cards.forEach(c => map[c.getAttribute('data-target')] = c);\n\n  const observer = new IntersectionObserver((entries) => {\n    entries.forEach(entry => {\n      const card = map[entry.target.id];\n      if (!card) return;\n      if (entry.isIntersecting) {\n        cards.forEach(c => c.classList.remove('is-active'));\n        card.classList.add('is-active');\n      }\n    });\n  }, { rootMargin: '-20% 0px -60% 0px', threshold: 0 });\n\n  sections.forEach(sec => observer.observe(sec));\n})();\n<\/script>\n\n\n\n<script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"FAQPage\",\n  \"mainEntity\": [\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How do I open a Crypto12 account?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"You can open a Crypto12 account by selecting the \u201cRegister\u201d option on the platform and entering the required information. After registration, you need to complete identity verification before using all services.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Which documents and information are required for account verification?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"To verify your account, you need to provide personal and contact information as well as a valid identification document. The exact documentation may depend on whether you are registering as a Serbian resident or a foreign national.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What does the identity verification process look like?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Identity verification is completed after account registration, in accordance with customer identification and anti-money laundering regulations. The Crypto12 team guides users through all required steps.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How long does it take to open and approve a Crypto12 account?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Account approval time depends on the completeness of the submitted information and successful completion of verification. If additional documentation is required, the Crypto12 team will contact the user.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can foreign nationals open a Crypto12 account?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Yes, foreign nationals can apply to open a Crypto12 account. The requirements and documentation for non-residents may differ from those applicable to residents of Serbia.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How do I buy cryptocurrencies through the Crypto12 app?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"To buy cryptocurrency, select the desired cryptocurrency and amount in the app, review the offered terms and confirm the purchase. Your account must first be verified and sufficient funds must be available.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How do I sell cryptocurrencies through the Crypto12 app?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"To sell cryptocurrency, select the cryptocurrency and amount you want to sell, review the offer and confirm the transaction. The proceeds then remain available in your Crypto12 account for further use or withdrawal.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Which cryptocurrencies can I buy and sell on the Crypto12 platform?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"The current list of supported cryptocurrencies is available in the Crypto12 app. The selection may change, so the list should be checked immediately before buying or selling.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can I directly exchange one cryptocurrency for another?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Yes, Crypto12 provides the option to exchange one supported cryptocurrency for another. The terms of the specific exchange are displayed before the transaction is confirmed.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can I buy and sell cryptocurrencies without any previous experience?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Yes, the Crypto12 app is designed for users who have never bought or sold cryptocurrencies before. The interface is simple, and customer support can assist during registration and the first transaction.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How do I deposit Serbian dinars or euros into my Crypto12 account?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"You can deposit Serbian dinars or euros according to the payment instructions provided on the Crypto12 platform. Use the exact payment details and reference number displayed for your account.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How do I withdraw funds from my Crypto12 account to my bank account?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Funds from your Crypto12 account can be withdrawn to a bank account held in your name. A withdrawal request is submitted through the relevant option on the platform.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can I send cryptocurrencies from an external wallet to Crypto12?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Yes, supported cryptocurrencies can be transferred from an external wallet to Crypto12. Before sending, always check the address, selected network and whether Crypto12 supports the specific cryptocurrency and network.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can I transfer cryptocurrencies from my Crypto12 account to an external wallet?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Yes, supported cryptocurrencies can be transferred from your Crypto12 account to a compatible external wallet. Before confirming, carefully check the recipient address and network because blockchain transactions generally cannot be reversed.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How long do deposits, withdrawals and cryptocurrency transfers take?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Processing time depends on the type of transaction, bank operating hours, the blockchain network and any required checks. Crypto12 cannot guarantee a single processing time for all deposits, withdrawals and crypto transfers.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What is the Crypto12 fee for buying and selling cryptocurrencies?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"The fee depends on the current Crypto12 fee schedule and the terms of the specific transaction. The user should be shown the price, exchange rate and applicable costs before final confirmation.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Does Crypto12 have hidden costs, spreads or additional fees?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Crypto12 does not charge undisclosed fees, and applicable costs must be displayed to the user before the transaction is confirmed. Cryptocurrency transfers may also involve a blockchain network fee.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is there a minimum amount for depositing funds?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"There is no minimum amount for depositing Serbian dinars into a Crypto12 account. For euro deposits and other deposit methods, the current terms should be checked.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"What is the minimum amount for buying cryptocurrency?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"The minimum purchase amount depends on the selected cryptocurrency. The current minimum is displayed in the Crypto12 app when entering the purchase amount.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Are there daily or monthly limits for deposits, withdrawals and trading?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Limits may depend on the type of account, transaction and information collected during user verification. The applicable limit should be checked in the app or with Crypto12 customer support.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Where can I download the Crypto12 app?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"The Crypto12 app can be downloaded free of charge from Google Play for Android devices or the App Store for iOS devices.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How do I log in to the app if I have forgotten my password?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"If you have forgotten your password, select the password recovery option on the login screen and follow the instructions sent to the email address linked to your account. If you do not receive the message or no longer have access to that address, contact customer support.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"In which languages is Crypto12 customer support available?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Crypto12 customer support is available in Serbian, English and Russian. Users can communicate with the team in the language that suits them best.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How can I contact Crypto12 customer support?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"You can contact Crypto12 customer support through the contact form on the website or by phone at +381 11 212 12 12.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can I get help with registration and my first transaction?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Yes, the Crypto12 team provides support during registration, account verification and the first transaction. Users can contact support whenever they need additional guidance or assistance.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is Crypto12 a regulated cryptocurrency exchange?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Yes, Crypto12 is a regulated crypto platform operated by Vescon d.o.o. Vescon d.o.o. holds licenses issued by the competent authorities of the Republic of Serbia for providing digital asset services.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Which licenses does Crypto12 hold and where can I verify them?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Vescon d.o.o. holds licenses issued by the National Bank of Serbia for services related to virtual currencies and by the Securities Commission for services related to digital tokens. The status and scope of the licenses can be verified in the National Bank of Serbia register and the Securities Commission register.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is buying and selling cryptocurrencies legal in Serbia, and why is it important to use a licensed provider?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Yes, the purchase, sale, exchange and transfer of digital assets are regulated by the Law on Digital Assets of the Republic of Serbia. A licensed provider operates within the domestic regulatory framework and under the supervision of the competent authorities, and the National Bank of Serbia advises citizens to conduct virtual currency transactions through companies licensed by the National Bank of Serbia.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How are users' funds protected on the Crypto12 platform?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Users' funds are segregated from the funds of Vescon d.o.o. 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Account Opening and Verification Buying and Selling Cryptocurrencies Deposits, Withdrawals and Crypto Transfers Fees and Limits App and Support Security, Licenses and Regulation Account Opening and Verification Everything you need to know about registration, identification and Crypto12 account approval. Register How do I open a Crypto12 account? You can open [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"templates\/template-page.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-9534","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/crypto12.com\/en\/wp-json\/wp\/v2\/pages\/9534","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/crypto12.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/crypto12.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/crypto12.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/crypto12.com\/en\/wp-json\/wp\/v2\/comments?post=9534"}],"version-history":[{"count":2,"href":"https:\/\/crypto12.com\/en\/wp-json\/wp\/v2\/pages\/9534\/revisions"}],"predecessor-version":[{"id":9538,"href":"https:\/\/crypto12.com\/en\/wp-json\/wp\/v2\/pages\/9534\/revisions\/9538"}],"wp:attachment":[{"href":"https:\/\/crypto12.com\/en\/wp-json\/wp\/v2\/media?parent=9534"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}